🛍️ Refund Policy – Pearl Boutique (Egypt)

At Pearl Boutique, your satisfaction is our priority. We aim to provide high-quality women’s clothing that meets your expectations. However, if you are not fully satisfied with your purchase, we are here to help.

📅 Refund & Exchange Timeframe

• You may request a refund or exchange within 7 days of receiving your order.

• Items must be returned within 14 days from the date of delivery.

🧾 Conditions for Refund or Exchange

To be eligible for a refund or exchange, the item must:

• Be unused, unwashed, and unworn.

• Have all original tags, packaging, and accessories intact.

• Be accompanied by the original receipt or proof of purchase.

❌ Non-Refundable Items

The following items are not eligible for return or refund:

• Items purchased on sale or clearance.

• Customized or altered items.

• Hijabs, innerwear, or accessories for hygiene reasons.

• Items damaged due to wear and tear, misuse, or improper washing.

💸 Refund Method

• Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item.

• If you paid Cash on Delivery, we will issue a refund via bank transfer or store credit, depending on your preference.

🚚 Return Shipping

• The customer is responsible for return shipping costs, unless the item was received damaged or incorrect.

• In such cases, please contact us within 24 hours of delivery with photos of the issue.