Terms and Conditions

Pearl Boutique – Terms & Conditions

 

Welcome to Pearl Boutique. By using our website or purchasing from us, you agree to these Terms & Conditions. Please read them carefully.

1. Definitions

  • “We” / “Us” / “Pearl Boutique”: the operator of the store.

  • “You” / “Customer” / “User”: the person placing an order or browsing the site.

  • “Products”: the women’s clothing and accessories offered for sale.

  • “Site” / “Website”: pearl boutique’s online store.

  • “Order”: a request by you to purchase Products from us.

  • “Agreement”: these Terms & Conditions together with any policies (e.g. Privacy Policy) referenced herein.

2. Eligibility & Acceptance

  • By placing an order, you represent that you are at least 18 years old or have legal capacity to enter into binding agreements.

  • You accept and agree to be bound by these Terms & Conditions, and any other policies we publish (e.g. Privacy Policy, Return Policy).

  • We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion (e.g. for fraud, misuse, or violation of these terms).

3. Product Information & Availability

  • We attempt to display as accurately as possible the colors, sizes, and descriptions of Products. However, slight variations may occur due to lighting, display monitors, etc.

  • All Products are subject to availability. If a Product is out of stock after you place an order, we will notify you and either (a) offer a substitute, (b) cancel your order and refund you, or (c) waitlist you — per your choice.

  • We reserve the right to change or discontinue any Product at any time without notice.

4. Pricing & Payment

  • Prices are listed in Egyptian Pounds (EGP) [or other currency as applicable], inclusive/exclusive of VAT as indicated.

  • We may offer promotions or discounts, and reserve the right to cancel or modify them at our discretion.

  • Payment must be made in full before shipping (unless otherwise agreed). We accept [list payment methods, e.g. credit cards, bank transfer, cash on delivery, mobile payments].

  • If payment fails (due to insufficient funds, chargeback, etc.), we may cancel the order.

5. Order Processing, Shipping & Delivery

  • After receiving and confirming payment, we will process your order.

  • Delivery times are estimates and not guaranteed. Delays can occur.

  • The risk of loss or damage passes to you once the Product is delivered to the shipping address.

  • If you provide an incorrect address or fail to accept delivery, any additional cost or delay is your responsibility.

  • You must inspect the package at delivery. If there is visible damage or tampering, you should note it on the delivery receipt and notify us immediately.

6. Returns, Exchanges & Refunds

  • You may request a return or exchange within [specify number of days, e.g. 7 or 14 days] of receiving the order, subject to the conditions below.

  • To be eligible for return/exchange:
      • Product must be unused, in original condition, with tags and packaging intact.
      • You must provide proof of purchase (order number, invoice).

  • You are responsible for return shipping costs (unless the return is due to our error or a defective product).

  • Refunds will be processed after we receive the returned item and inspect it. We may deduct restocking fees or shipping costs if applicable.

  • Some items (e.g. final sale, intimates, swimwear, custom-made items) may be non-returnable — we will clearly indicate such items.

7. Warranties & Liability

  • We provide no express guarantee beyond what is required by applicable law.

  • We are not liable for indirect or consequential damages (e.g. loss of income, business interruption) arising from use of our site or Products, except to the extent not permitted by law.

  • Our liability for any defect or breach is limited to repair, replacement, or refund of the purchase price (whichever we choose).

  • You agree to indemnify us for claims arising from your misuse of Products, violation of these Terms, or infringement of third-party rights.

8. Intellectual Property

  • All content on the site (designs, photos, logos, text) is our property or used under license. You may not copy, reproduce, distribute, or use them commercially without permission.

  • If you submit content (e.g. reviews, photos), you grant us a nonexclusive, royalty-free license to use it in marketing, on the site, social media, etc.

9. Privacy & Personal Data

  • We collect and process your personal data in accordance with our Privacy Policy.

  • By using our site and placing orders, you consent to data collection, usage, storage, and transfer as described in that policy.

  • We will not share or sell your personal data to third parties except as needed (e.g. delivery, payment processing) and in compliance with applicable laws.

10. Modifications to Terms

  • We may modify these Terms at any time. We will publish the updated version on our site with a new “Effective Date.”

  • Your continued use of the site or placing orders after changes indicates your acceptance of the new terms.

  • If you do not agree with any change, you should stop using the site and cancel any pending orders.

11. Force Majeure

  • We are not liable for any delay or failure to perform arising from causes beyond our reasonable control (e.g. natural disasters, strikes, governmental actions, supply chain issues).

  • In such cases, we may suspend or terminate obligations without penalty.

12. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the Arab Republic of Egypt.

  • Any dispute arising hereunder shall be submitted to the competent courts in Egypt (or arbitration, if both parties agree).

  • If any provision of these Terms is found to be invalid or unenforceable under law, it will be severed without affecting the remainder of the Terms.

13. Miscellaneous

  • Severability: If any part of these Terms is invalid, the rest remain in effect.

  • No waiver: Our failure to enforce a right does not waive that right.

  • Assignment: You may not assign these Terms without our consent; we may assign them freely.

  • Entire Agreement: These Terms, along with referenced poli